Privacy policy & cookies

Privacy policy

The responsible company for processing your personal information on our website is Vitaurina Royal Hotel KG in person of the legal representative Budroni Karin Antonia. The data by Vitaurina Royal Hotel KG may be found in the imprint section of the website. The use of “we”, “us”, or “our” in this privacy policy refers to Vitaurina Royal Hotel KG.

General

We take the protection of your personal information very seriously. Your personal information will be treated in accordance with the provisions of data protection under law (this refers to a disclosure that is made pursuant to Art. 13 of the General Data Protection Regulation (EU) 2016/679 – GDPR, by the European Parliament and the European Council of April 27^th 2016 for the regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC – Data Protection Directive). This privacy policy informs you of the purposes for which your personal information is processed, the duration of the processing, the corresponding legal basis, and if applicable the categories of recipients, your privacy rights (the so-called “rights of the person affected”), and other circumstances of privacy rights with the processing of your personal information. As a rule, the use of our website is possible without providing personal information. If you are asked to provide personal information (such as your name, address, or e-mail address), this always takes place on a voluntary basis, in particular as a result of your browser settings or because it is technically necessary. The following sections will indicate in detail which personal information is processed.

Closing your account

After the closure of your account, we will continue to need some of your information for legal obligations, such as tax matters and accounting. In addition, a legitimate interest in subsequent processing exists with regard to the disclosure and prevention of fraud and security guarantees. Shared information such as forum posts and reviews may be visible even after the closure of your account. in any case, the association of this information to you will be removed.

Data for bookings

We cannot help you in the search for your perfect accommodations without some information from you. For this, we will need the information that has been or is to be provided by you, such as your name and the names of those traveling with you, your e-mail address and your payment information. When booking accommodations, we may ask for your address, phone number, date of birth and possible preferences. We ask that you provide health-related information by telephone.

Transfer of booking information

The purpose of transferring your information is to complete your bookings with your accommodations of choice and to convey your information to the respective providers. Your information will be provided to the people supporting us if necessary for the completion of the booking. Such recipients include financial institutions, communications providers or also authorities. Their headquarters are located within the European Economic Area or in other countries that have been deemed data-secure. We do not sell or rent out your information.

Information we receive from you on others

As a rule, you usually do not book an accommodation just for yourself, but also for companions whose information you also provide us at the time of booking. This is also the case if you make a booking for someone else. In some cases, you may use our platform to share information with others (such as with referral programs). Information on the data processing is listed separately there. We hereby inform you that it is your own responsibility for the people whose personal information you have provided to us to have correspondingly agreed to this.

Legal basis and duration of the processing for bookings

Providing personal information within the framework of bookings is necessary because otherwise, the agreed upon services cannot be provided. The legal basis for the aforementioned data processing is the fulfilment of the agreed upon services for which the party is the affected person or else for which the processing fulfils a legal obligation (Art. 6, Sec. 1, subsec. b and c of the GDPR). The data are processed and/or stored until they are no longer applicable.

Data that we collect automatically

When you visit our website (or apps), it is possible that we process some data automatically. This possible data could include: the IP address, date, and time of your visit; your hardware, software, and/or browser type, the operating system of your computer, the version of an app, your language settings, and information about clicks and which sites you visited. If you use our services with your mobile device, it is possible that we process some further data: the type of your mobile device and operating system, device-specific settings and properties, your geographical location, information about app crashes, and other system activities. The legal basis for this processing is the fulfilment of the agreed upon services or the technical necessity of the processing or of our legitimate interests, namely, traceability and optimization of our services, whereby the interests or basic rights of the affected party do not take precedence (Art. 6, Sec. 1, subsec. f of the GDPR). Within the context of the latter legal justification, the affected person has a right to object with an interest taking precedence; for details, see the rights of the affected party below. The data are processed and/or stored until the cited purpose is no longer applicable.

Processing partners, recipients

We process your personal information with the support of processing partners which support us by providing our services (such as web hosting, e-mail newsletter distribution, etc.) These processing partners are obligated to strictly protect your personal information and may not use your personal information for any purpose other than providing our services. Furthermore, your personal information will only be passed on to service providers that are typical within business such as banks (if you receive money transfers), tax advisors (if you are part of our accounting), distributors (if you receive mail from us), etc. which, on their part, are subject to the provisions under privacy laws.

Contact by contact form / e-mail / fax / post / telephone

In case if you contact us via a contact form, fax, post or e-mail, your data will be processed for the purpose of transacting the contact request. The data will be deleted as soon as they will no longer be required to achieve the purpose of your enquiry.

In case of using a contact form – fields: name, address, e-mail address, other form fields

Once you have filled in and sent a contact form, the personal information that you provided will be processed by the person responsible under privacy laws in order to answer your inquiry based upon the consent you have given by submitting the contact form. There is no legal or contractual obligation to provide personal information. Choosing to not provide personal information simply means that your inquiry will not be sent to us and we will not be able to process it. You have the right to withdraw your consent in writing at any time form. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn.

Further processing of the information from the contact form

Further processing of the data which is consistent with the original purpose of processing on the same legal basis for the purpose of direct marketing in forms not subject to consent, including for example the addressed postal delivery of advertising, is carried out until consent is revoked. In that case, the data is forwarded to the shipping provider. You have the right to revoke your consent to the use of your personal information for the purpose of direct advertising at any time; for details, see the rights of the affected party below. If consent is revoked, your personal information will no longer be processed for the purpose of direct advertising.

E-mail newsletter

By checking the box, you agree to the aforementioned personal information being used by the person responsible under privacy laws to send you current information and offers by e-mail newsletters until your consent is revoked. There is no legal or contractual obligation to provide personal data. Not providing personal data will only result in you not receiving the e-mail newsletter. You have the right to withdraw your consent at any time in written form or by clicking on the unsubscribe link in the e-mail newsletter. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn.

ADDITIVE+ VOUCHERS
On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.

Cookies

This website uses cookies. Cookies make websites more user-friendly and efficient for users. A cookie is a small text file used to save information. When you visit a website, this website can place a cookie on your computer. If at a later point in time you visit the website again, the website can read the information saved in the cookie and find out, for example, whether you have visited the website before and which areas of the website you are particularly interested in. More information on cookies is available on https://en.wikipedia.org/wiki/HTTP_cookie.

Changing cookie settings

The web browser settings determine how the web browser deals with cookies and which cookies are or are not allowed. These settings can be changed. How and where these changes can be made depends on the web browser. Use the ‘Help’ function in your web browser to find out more about how to change your cookie settings. You should be aware that limiting the use of cookies may mean that not all functions on this website can be used to their full capacity.

Cookies on our website

Our website uses the following cookies:

• _ga, Source: Google. Google Analytics cookie used to distinguish unique users. Valid for 2 years.
• _gat, Source: Google. Google Analytics cookie used to throttle the request rate. Valid for 1 minute.
• _gid, Source: Google. Google Analytics cookie that registers a unique ID that is used to generate statistical data on how the visitor uses the website. Valid for 24 hours.
• ASP.NET_SessionId, Source: Microsoft. All-purpose platform session cookie of websites with Microsoft .NET based technology; generally used to maintain an anonymised user session by the server. Valid for this session.
• cookieconsent_status, Source: Silktide Ltd. Cookie Consent by Insites. Cookie used for the storage of the current cookie notice status. Valid for 1 year.
• hc_agent (valid for 3 months), hcweb_branch (valid for 2 weeks), mobile_detected (valid for this session), hcweb (valid for this session) – Source: HolidayCheck. These cookies are used by HolidayCheck for the HolidayCheck widget.
• ServerPool (valid for this session), TACds (valid for 2 months), TASession (valid for this session), TATravelInfo (valid for 2 weeks), TAUD (valid for 2 weeks), TAUnique (valid for 2 years), TASSK (valid for 179 days), PCM (valid for 2 years), SRT (valid for this session), TART (valid for 4 days) – Source: Tripadvisor. These cookies are used by Tripadvisor for the Tripadvisor widget.

If there are contents by third-party providers on the page, e.g. in the form of a widget or similar, these providers can use further cookies. The type and number of cookies may vary depending on the session, browser etc. and are therefore beyond our control. Please inform yourself at the respective third-party provider about the type and the purpose of each cookie. The use of cookies by third-party providers can normally be prevented via appropriate settings in your browser.

Google services

This website uses the following Google services that process personal data. The applicable data protection clauses can be found here: https://business.safety.google/privacy

Google Analytics

This website uses Google Analytics, a web analysis service operated by Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics is based on the legal principle of overriding legitimate interest (analysis of website use). To this end we have concluded an agreement with Google on contracted data processing. When you visit our website, a piece of software creates a connection to Google servers and data is sent to these servers, some of which are located in the USA. Google Analytics also uses cookies to save information about the website user as well as to analyse how visitors use this website. This website uses the function "Activation of IP anonymization". This means that within Member States of the European Union and countries of the European Economic Area your IP address will be shortened. Only in exceptional circumstances will the full IP address be sent to a Google server in the USA and shortened there. According to Google, this data is used to analyse the use of the website, produce reports on website activity and provide additional services connected to use of the website and the internet. Google may also transfer this information to third parties if this is legally required or if the third party is tasked with processing the data on behalf of Google. For detailed information on the use of data by Google Analytics, please consult the data protection declaration of Google and Google Analytics: https://policies.google.com/privacy/update?hl=en

Deactivating Google Analytics

It is possible to prevent our website from collecting your user data by activating the “Do not track” function in your web browser. Your web browser will then send a “Do not track” signal to all websites, including ours. You can prevent all websites from collecting your user data by downloading the following extension and installing it on your computer: https://tools.google.com/dlpage/gaoptout?hl=en

Deactivating Google Remarketing / Adwords

This website uses Google Remarketing, software that serves to present interest-related advertisements to the users of our website. Google Remarketing uses cookies for this (see above). Within this context, the data processing takes place on the basis of Art. 6, Sec. 1, subsec. f of the GDPR. This function can be technically prevented by users of the website by deactivating this JavaScript and cookies in their web browser. Details on the settings that are necessary for this may be found in the product description or instructions from the various browser providers. The data processing by Google can furthermore be prevented by the user using a browser add-on for the deactivation of Google. More detailed information on the conditions of use and data protection from Google Remarketing/Adwords may be found at https://policies.google.com/technologies/ads?hl=en.

Google Maps

This website uses Google Maps, maps by Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland, on the legal basis of overriding legitimate interests (display of position of addresses and direction in interactive maps directly on the website). We have signed a contract for data processing with Google. When you visit our website a piece of software creates a connection to Google’s servers and sends data to these servers, some of which are located in the USA. Google Maps also uses cookies to save information about the website user and to analyse how the website user uses the website. According to Google, this data is used to analyse the use of the website, produce reports on website activity and provide additional services connected to use of the website and the internet. Google may also transfer this information to third parties if this is legally required or if the third party is tasked with processing the data on behalf of Google. For detailed information on the use of data by Google Maps please consult Google Maps’ data protection declaration: https://www.google.com/intl/en/help/terms_maps.html as well as in the general privacy policy of Google: https://policies.google.com/privacy/update?hl=en and in the privacy notice for advertisement of Google: https://policies.google.com/technologies/ads.

Presence in other social media

We make use of social plugins and/or profiles and fan pages in social media platforms in order to communicate with the affiliated and registered users on these platforms and to inform them about our offers and services. The US provider are certified according the so-called privacy shield and are therefore obliged to comply with the European data protection. When you use and move to our profile on a specific network, the privacy policy and terms of use of this network are valid. We process your data that you send us via these networks, in order to communicate with you and to answer to your message send there.

The privacy policy, information possibilities and opt-out possibilities of the respective networks are available here:

• Facebook: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA – Privacy policy: https://www.facebook.com/policy.php, Opt-Out: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
• Instagram: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA – Privacy policy/Opt-Out: http://instagram.com/about/legal/privacy/
• Google+: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – Privacy policy/Opt-Out: https://policies.google.com/privacy/update?hl=en

Server log files

For the purposes of technical monitoring and increased security, this website processes the following personal information in a server log file. This processing is based on the principle of overriding legitimate interest of the person/company responsible (technical security measures).

• content accessed
• date and time the file was accessed
• browser type and version
• operating system used
• referrer URL
• IP address
• host name

The IP address is going to be anonymised.

Security

Our administrative, technical, and physical security measures are continuously being improved by us to provide protection of your data against unauthorized access, loss, destruction, or change. The security measures include firewalls and data encryption as well as access control to shared information. For reasons of security and protections of the transmission of private contents, this website uses the SSL coding system (Secure Sockets Layer). This encryption is shown by the “https://” and by the lock symbol in the address bar of your browser. In this way, third parties cannot read the data. However, we would like to inform that the data transmission can have security gaps on the web. A gap free protection against the access by third parties is not possible.

Your affected rights

You have the right to information on which personal information has been collected and, under certain circumstance, to request that this information be corrected or deleted as well as to limit the use of your personal information. If the processing of your personal information is based on your consent or an agreement which has been concluded with you, you also have the right to request that this data be sent to you. You have the right to withdraw any consent you have given for your data to be processed. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn. You have the right to object to the processing of your personal information for the purposes of direct advertising or with a predominantly legitimate interest. In that case, your personal data will no longer be used for direct advertising. For the exercising of your rights as an affected person, please consult the contact information that is listed at the very top of the Declaration on the Protection of Personal Information.

Furthermore, you have the right to submit a complaint to the Privacy Protection Authority, specifically in

• Germany: Deutsche Bundesbeauftragte für den Datenschutz und die Informationsfreiheit, Husarenstr. 30, D-53117 Bonn, redaktion@bfdi.bund.de
• Austria: Austrian Data Protection Authority, Wickenburggasse 8, A-1080 Vienna, Austria dsb@dsb.gv.at
• Italy: Il Garante per la protezione dei dati personali, Piazza di Monte Citorio 121, I-00186 Roma, garante@gpdp.it.
• Switzerland: Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter (EDÖB), Feldeggenweg 1, 3003 Bern

Links to other websites

We link to websites of providers that are not related to us (third parties). When you open such a link, we are no longer responsible for the collection and usage of your data. You may obtain information about that at the privacy policy of the respective provider. For the data collection and processing we cannot assume any responsibility. Therefore, when you leave our website by clicking on a link, you will be notified of that. If this is not made clear in the text, the link is marked with a note such as “external link”.

Changes to this privacy policy

We reserve the right to adjust or change our privacy policy according to the present regulations. In the event that changes are carried out, we will indicate it on our platform and publicly update the change date of this privacy policy.

Date: December 15^th 2022

Digital Guest Pass - NEW FROM 01-10-2024

• Upon completion of the accommodation contract, the Südtirol Alto Adige Guest
  Pass (consequently Guest Pass) will be issued to the guest, which according to the
  decision of the South Tyrolean regional government No. 732/2022, is valid for the
  entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00
  on the day of departure.
• The Guest Pass includes the use of all public transport within the “südtirolmobil”
  network area as well as additional services, which vary depending on the tourism
  organization. Detailed information can be found at: suedtirol-guestpass.info
• The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium,
  appointed as the unified coordination point in accordance with the above
  decision of the South Tyrolean regional government by the Provincial Association
  of Tourism Organizations of South Tyrol on November 16, 2022.The details of the
  additional services associated with the Guest Pass and the conditions of use of
  the Guest Pass are communicated by the third party responsible for issuing and
  managing the Guest Pass. Detailed information is available at: suedtirolguestpass.info
• Purpose
  The personal data provided will be transmitted to the single coordinating body of
  the Guest Pass in order to enable the creation and use of the Guest Pass and to
  provide the associated services.
• Recipient
  In connection with the issue of the Guest Pass, your data will be transmitted to the
  Mobilitätskonsortium, VAT Nr. 02735170215, which acts as the cardholder and
  unified coordinating body and assumes the role of autonomous data controller in
  processing the transferred data. For further information regarding the processing
  to which the data will be subjected, you can send an email to privacy@moko.bz.it.
• Legal basis
  The legal basis for processing is Art. 6 (1) (b) of the GDPR